Shipping 

Dear Customer, 
We apply transportation fee to the products shipped, depending on the amount, regardless of the number of items. In the case of  peninsular shipments, the delivery period of 24 to 48working hours  from when we receive the payment.  

Fees for shipments from the Iberian Peninsula (VAT included): UNLIMITED PRODUCT NUMBER 
SHIPPING  ONLY € 6.99 
FROM € 100 (purchase) SHIPPING IS FREE. Remember that if you add more items to your basket, lower shipping cost in proportion to the purchase. So take advantage of shipping by adding those other products you need.
Peninsular shipments will be made with URGENT service via parcel company. Shipments to the Canary Islands, Balearic Islands, Ceuta, Melilla and Andorra will be made via the BLUE post package. 
Orders over 40 kilos may take a little longer.  

GUARANTEE POLICY
-In the description of each product you will find the type of guarantee that the appliance covers. 
-The product that does not have any guarantee defined in the description, will enjoy all the rights that the current legislation grants it by Law 23/2003 on  Guarantees in the Sale of Consumer Goods . These guarantees are valid in all member countries of the European Union.

These guarantees do not cover or pay for damages or defects derived from modifications, manipulations or adjustments that may be made to the product. This warranty will not apply if the serial number of the product has been altered, erased, disappeared or is illegible. This guarantee will not be applicable in the case of absence or loss of the guarantee. 
These guarantees do not prejudice the legal rights of the consumer granted by the applicable national legislation, nor the rights of the consumer vis-à-vis the distributor that derive from the contract of sale established between them.  
In products cataloged as Outlet, the guarantee conditions will be the same as in a normal product, specified in the description.

CONDITIONS OF SALE  
Data of the company
PLENO APOGEO, SL is a limited company of Spanish nationality with address at C / Ferran Agulló 6C, local 3. Postal code 08750 of Molins de Rei (Barcelona) and which is the one that makes the sales of its products individually on-line through the Internet. The general contracting conditions of PLENO APOGEO, SL, for Internet sales, are those specified below, and apply to any purchase made, during the period in which these conditions are published on the PLENO APOGEO website, SL.
PLENO APOGEO, SL reserves the right to modify the contractual offer, constituted by these general conditions and the list of products and prices, at any time, although these modifications will not apply to contracts already made. 
Sales system
To make a purchase, the user must make an order listing all the items they wish to purchase, and send them electronically or any other system that the order form deems convenient, once these general conditions have been read and accepted. . Said contracting shall be understood to be carried out at the address of PLENO APOGEO, SL 
Taxes
The prices of the products displayed on the website bigbanghobbies.com include the Value Added Tax (VAT) that, if applicable, is applicable. The bigbanghobbies.com sales area covers the entire Spanish territory. 
Shipping costs
Shipments will be made through the transport companies contracted by Pleno Apogeo, SL, and may be modified if required. The shipping and packaging costs will be those indicated on the web. 
Payment
method When placing the order, the customer can freely choose to pay for the purchases he makes using the methods stipulated by the website. 
Seller's obligations
Once the client sends the request containing their order to PLENO APOGEO, SL, the receipt of the order will be answered by e-mail and the shipment relative to the contract made will be confirmed later. 
Buyer's rights
The client will have a period of seven business days, according to the official calendar of his habitual place of residence, to terminate the contract without incurring any penalty or expense. This period will be computed from the reception of the order by the client. The client will communicate to the supplier within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. 
Legislation and conflict resolution
a) The purchases made by PLENO APOGEO, SL are subject to Spanish legislation. 
b) In the event of any conflict or discrepancy, the applicable jurisdiction will be the one closest to the PLENO APOGEO, SL headquarters. 
Returns

The Big Bang Hobbies sales area covers the WHOLE SPANISH TERRITORY. 

Big Bang Hobbies will accept product returns within the first 14 calendar days, starting from the date of receipt of the merchandise by the customer, and provided that the conditions required by Law 47/2002, regulating the organization of Commerce.

Returns will only be accepted previously authorized by Big Bang Hobbies and in writing. To request this authorization, the client will previously contact Big Bang Hobbies and once authorized, the shipping address of the merchandise and the conditions for the return to be accepted will be indicated. 

The merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. 

Merchandise must be received in our warehouse within 7 days of acceptance of the return. If it is not received within this period, the return will be rejected. 
Returns will be handled at the address that Bigbanghobbies.com communicates to you, since bigbanghobbies.com has different logistics centers.
Once the merchandise is received and verified that it is in perfect condition, the amount will be refunded. 
Big Bang Hobbies reserves the right to pay a lower amount in case the material does not arrive in perfect condition or with all its accessories or office accessories. 

Returns of products that are not returned in their original packaging, without any sign of use, will not be accepted.

Refund of the purchase amount: 
If you have paid for an order by Credit Card on our website, the refund will be effective in your account in 4 business days (if you have an immediate debit card) or in 30 business days (if you have a deferred debit credit card). If you have paid by bank transfer or cash on delivery, the return will be effective within 48-72 hours of working days. 

Products damaged by transport: 
In order to process a claim for damage during transport, you must notify the transport agency within a maximum period of 24 hours on the contact telephone number, or if the external packaging is damaged at the time of delivery, indicate it on the delivery note that is signed upon receipt of the order. 
Once the claim is made, bigbanghobbies.com takes care of the collection of the defective product and once received, we proceed to send a product in perfect condition at no cost to the customer. 

Defective product: 
bigbanghobbies.com is responsible for all expenses arising from the delivery to the customer of a defective product, provided that the customer makes the claim within 7 days from the invoice date. After this period, the guarantee offered by the manufacturer of each product comes into force. The conditions and coverage of the guarantee vary in each case.
The client will be instructed to leave the product ready for collection, packing it so that it arrives in perfect condition and free of labels and adhesive tapes and with the address we provide indicated on the outside of the packaging. 
bigbanghobbies.com will order a carrier to pick up the product and once the product is received, the new one will be shipped.

The costs of returns due to confusion of the client or withdrawal will be borne by the buyer.