SHIPPING

Dear Customer,
We apply a shipping fee to the products sent, based on the order amount, regardless of the number of items. For shipments within mainland Spain, the usual delivery time is 24 to 48 business hours from receipt of payment. These delivery times may be affected during campaigns such as Black Friday or Christmas due to the high volume of shipments handled by logistics companies.

Shipping rates for the Iberian Peninsula (VAT included):
SHIPMENT OF AN UNLIMITED NUMBER OF PRODUCTS FOR ONLY €2.99
Remember that the more items you add to your basket, the lower the shipping cost will be in proportion to your purchase. So take advantage of the shipment by adding those other products you need.
Shipments within mainland Spain will be made using an URGENT service via a parcel delivery company. Shipments to the Canary Islands, Balearic Islands, Ceuta, Melilla and Andorra will be made via Correos AZUL parcel service.
Orders weighing more than 10 kg may take slightly longer.

UNDELIVERED SHIPMENTS AND RETURNS BY THE CARRIER

If the Customer does not collect their order from the collection point within the established period, or delivery cannot be completed due to the recipient being absent, an incorrect address or an unjustified refusal, the package will be returned to our warehouse by the carrier.

In this case, the Customer will be responsible for the outbound shipping costs already incurred and the return costs charged by the carrier, which will be deducted from any requested refund. Alternatively, we may offer to resend the order, with the Customer responsible for the additional shipping costs.

The Customer will be notified of the return of the package and will have 5 days to indicate whether they want the order to be resent or refunded (with the applicable costs deducted). After this period without a response, the refund will be processed with these costs deducted.

WARRANTY POLICY
-The type of warranty covering each product can be found in the product description.
-Products for which no specific warranty is defined in the description shall benefit from all rights granted by applicable legislation under Law 23/2003 on Guarantees in the Sale of Consumer Goods. These warranties are valid in all member countries of the European Union.

These warranties do not cover or reimburse damage or defects resulting from modifications, tampering or adjustments made to the product. This warranty shall not apply if the product's serial number has been altered, erased, removed or is illegible. This warranty shall not apply in the event of the absence or loss of the warranty documentation.
These warranties do not affect the consumer's statutory rights granted by applicable national legislation, nor the consumer's rights against the distributor arising from the sales contract between them.
For products classified as Outlet, the warranty conditions shall be the same as those applicable to a standard product, as specified in the description.

TERMS AND CONDITIONS OF SALE
Company details
The general terms and conditions of sale of Big Bang Hobbies for Internet sales are those specified below and apply to any purchase made while these conditions are published on the Big Bang Hobbies website.
Big Bang Hobbies reserves the right to modify the contractual offer, consisting of these general terms and conditions and the list of products and prices, at any time, although such modifications shall not apply to orders already placed.
Sales system
To make a purchase, the user must place an order listing all the items they wish to purchase and submit the order form electronically or by any other method they consider appropriate, after having read and accepted these general terms and conditions. The contract shall be deemed to have been concluded at the registered office of Big Bang Hobbies.
Taxes
The prices of the products displayed on the website bigbanghobbies.com include Value Added Tax (VAT), where applicable. The sales area of bigbanghobbies.com covers the entire territory of Spain.
Shipping costs
Shipments will be made through the transport companies contracted by Daniel Rodriguez Perea, which may be changed if required. Shipping and packaging costs shall be those indicated on the website.
Payment method
When placing an order, the customer may freely choose to pay for their purchases using the payment methods specified on the website.

Seller's obligations
Once the customer submits their order request to Big Bang Hobbies, they will receive an email confirming receipt of the order and will subsequently receive confirmation of the shipment relating to the purchase.
Buyer's rights
The customer shall have a period of seven business days, according to the official calendar of their usual place of residence, to cancel the contract without incurring any penalty or expense. This period shall be calculated from the date the customer receives the order. The customer shall notify the supplier within the stipulated period, by any legally accepted means, of their intention to exercise the right to cancel the contract.
Legislation and dispute resolution
a) Sales made by Big Bang Hobbies are subject to Spanish law.
b) In the event of any dispute or disagreement, the applicable jurisdiction shall be that closest to the registered office of Big Bang Hobbies.

Returns

The sales area of Big Bang Hobbies covers THE ENTIRE TERRITORY OF SPAIN.

Big Bang Hobbies will accept product returns within the first 14 calendar days from the date on which the customer receives the goods, provided that the conditions required by Law 47/2002 governing retail trade are met.

Only returns previously authorised in writing by Big Bang Hobbies will be accepted. To request this authorisation, the customer must first contact Big Bang Hobbies. Once authorised, the customer will be provided with the shipping address and the conditions that must be met for the return to be accepted.

The goods must be returned in their original packaging, unused and in perfect condition, both inside and with regard to the packaging itself. They must also be adequately protected so that they are not received with transport seals or adhesive tape.

The goods must arrive at our warehouse within 7 days of the return being authorised. If they are not received within this period, the return will be rejected.
Returns must be sent to the address communicated by Bigbanghobbies.com, as bigbanghobbies.com has different logistics centres.
Once the goods have been received and confirmed to be in perfect condition, the corresponding amount will be refunded.
Big Bang Hobbies reserves the right to refund a lower amount if the goods do not arrive in perfect condition or are missing any accessories or components.

Returns of products that are not returned in their original packaging and without any signs of use will not be accepted.

Refund of the purchase amount:
If you paid for an order by credit card on our website, the refund will be credited to your account within 4 business days (if you have an immediate debit card) or within 30 business days (if you have a deferred debit credit card). If you paid by bank transfer or cash on delivery, the refund will be processed within 72–96 business hours.

Products damaged during transport:
To process a claim for damage during transport, you must notify the transport company within a maximum period of 24 hours using the contact telephone number. Alternatively, if the external packaging is damaged at the time of delivery, this must be indicated on the delivery note signed upon receipt of the order.
Once the claim has been made, bigbanghobbies.com will arrange collection of the defective product and, once received, a product in perfect condition will be sent at no cost to the customer.

Defective product:
bigbanghobbies.com will cover all costs arising from the delivery of a defective product to the customer, provided that the customer makes the claim within 3 days of the invoice date. After this period, the manufacturer's warranty for each product shall apply. The terms and coverage of the warranty vary in each case.
The customer will be instructed to have the product ready for collection, properly packaged so that it reaches us in perfect condition, free of labels and adhesive tape, with the address provided by us clearly indicated on the outside of the packaging.
bigbanghobbies.com will arrange for a carrier to collect the product and, once the product has been received, the replacement will be shipped.

Return shipping costs due to customer error or cancellation shall be borne by the buyer.